L Art De Poser Humblement Les Questions

Autor: Edgar H. Schein
Publisher: Ixelles Editions
ISBN: 2875155334
File Size: 20,17 MB
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Tout le monde le sait : une communication de qualité est essentielle dans notre vie privée comme professionnelle. Mais trop souvent, nos conversations sont à sens unique. L’un prend le pouvoir du discours, enchaîne et assène les affirmations, pendant que l’autre subit le flot des paroles. Pour : • générer de nouvelles idées audacieuses, • éviter les erreurs désastreuses, • développer notre agilité et flexibilité intellectuelles, • améliorer notre popularité et nos résultats, ... nous devons maîtriser l’art de poser humblement des questions ! En quoi cela consiste ? À s’intéresser aux ressentis, aux opinions et aux compétences de l’interlocuteur en lui posant des questions ouvertes, dont on avoue, en toute humilité, ne pas avoir la réponse. S’obliger à refréner son côté « Monsieur-je-sais-tout », pour apprendre de l’autre et faire ainsi évoluer des situations de communication stériles, frustrantes et contre-productives. Dans notre société individualiste où nombreux sont ceux qui fonctionnent sur le mode narcissique et déclaratif, il est bien sûr difficile d’admettre que l’interlocuteur peut avoir un avis intéressant. Difficile aussi de lui « demander quelque chose ». C’est avouer une faiblesse ou son ignorance. Difficile enfin, de lui laisser le volant pour qu’il conduise la discussion. Pourtant, procéder ainsi permet le plus souvent de : • rétablir une communication équitable et équilibrée, • reconnaître une interdépendance bénéfique et la développer, • mettre en avant nos bonnes manières et notre sens, trop souvent oublié, des civilités. Faire montre d’intérêt, de curiosité et d’ouverture d’esprit, surmonter nos blo-cages psychologiques et/ou culturels, baisser les barrières hiérarchiques peu-vent améliorer grandement nos relations et même sauver des vies (cf. l’exemple du grand ponte en chirurgie trop imbu et l’infirmière trop timorée pour l’avertir de l’erreur fatale). Grâce à ce livre illustré avec de nombreuses situations de la vie quotidienne et professionnelle, et différentes options de réactions éclairantes, le lecteur pourra procéder à une profonde introspection. Outil efficace pour les managers souvent en déficit d’attention vis-à-vis de leurs collaborateurs, il sera également riche d’enseignements dans les relations de couples, dans les relations parentales ou amicales et favorisera un travail d’écoute active et de reconnaissance, en toutes situations profitable. A propos de l'auteur Diplômé des universités de Stanford et de Harvard en psychologie sociale, Edgar Schein est professeur émérite de management à la MIT Sloan School of Management (Cambridge), d’où sont issus plusieurs prix Nobel. Un livre publié par Ixelles éditions Visitez notre site : http://www.ixelles-editions.com Contactez-nous à l'adresse [email protected]

The Revolution Of Everyday Life

Autor: Raoul Vaneigem
Publisher: PM Press
ISBN: 1604866780
File Size: 43,82 MB
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Naming and defining the alienating features of everyday life in consumer society, an impassioned critique of modern capitalism argues that the countervailing impulses that exist within deep alienation present an authentic alternative to nihilistic consumerism. Original.

The Public Relations Handbook

Autor: Alison Theaker
Publisher: Routledge
ISBN: 1317487370
File Size: 66,36 MB
Format: PDF, Mobi
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The Public Relations Handbook, Fifth Edition provides an engaging overview and in-depth exploration of a dynamic and ever evolving industry. The diverse chapters are united by a set of student friendly features throughout, including clear chapter aims, analytical discussion questions, and key further reading. Featuring wide ranging contributions from key figures in the PR profession, the new edition presents a new chapter on public relations and activism, alongside discussion of key critical themes in public relations research and exploratory case studies on public relations practices in relation to a variety of different institutions, including The Bank of Scotland, Queen Margaret University, Diabetes UK, Continental Tyres, and Action for Children. Split into four parts exploring key conceptual themes of the context of public relations, strategic public relations, stakeholder public relations, and shaping the future, the book offers coverage of essential areas including: public relations, politics and the media media relations in the social media age using new technology effectively in public relations public relations and engagement in the not-for-profit sector business-to-business public relations the public relations of globalisation.

The Knowledge Evolution

Autor: Verna Allee
Publisher: Routledge
ISBN: 113635719X
File Size: 47,59 MB
Format: PDF, ePub, Mobi
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The Knowledge Evolution offers a unique and powerful road map for understanding knowledge creation, learning, and performance in everyday work. This book reframes current thinking by delving into the hidden world of knowledge supporting both individual and organizational performance, laying the foundation for the emerging art of knowledge management. Packed with best practices from leading edge companies, essential guidelines, design principles, analogies, and conceptual frameworks, it serves as a practical guidebook for mastering the Knowledge Era. It will help managers make more intelligent decisions about knowledge creation, reduce wasteful technology investments and lead to new ease and confidence in applying knowledge and learning principles for themselves and for their organizations. Verna Allee delves into current thinking and practice to unravel the genetic code of knowledge itself. This revolutionary approach has surfaced a simple and elegant knowledge archetype. She demonstrates how this archetype can help us deal with complexity and suggests ways of self-organizing that make profound sense in today's networked enterprises. From strategies for core knowledge competencies to the key components of individual expertise, The Knowledge Evolution zeroes in on the critical success factors for the knowledge-based enterprise. What emerges is an approach to knowledge management that is simple enough to communicate at every level of the organization, yet rich enough to encompass all the complexity of modern enterprises. Verna Allee is the founder of Integral Performance Group, a consulting practice in California that specializes in the learning organization, knowledge competencies, organizational systems change, systems thinking, total quality and learning, benchmarking support, best practices research, and strategic development. She holds a degree in the Study of Human Consciousness and her work is informed by a deep interest in intelligence, human development, cognition, intuition and consciousness. She is the author of Learning Links: Enhancing Individual and Team Performance, Pfeiffer and Co-Jossey Bass, 1996.

Positive Organizational Scholarship

Autor: Kim Cameron
Publisher: Berrett-Koehler Publishers
ISBN: 9781576759660
File Size: 48,11 MB
Format: PDF, Docs
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Scholarship establishes a new field of study in the organizational sciences. Just as positive psychology focuses on exploring optimal individual psychological states rather than pathological ones, Positive Organizational Scholarship focuses attention on optimal organizational states --- the dynamics in organizations that lead to the development of human strength, foster resiliency in employees, make healing, restoration, and reconciliation possible, and cultivate extraordinary individual and organizational performance. While the concept of positive organizational scholarship encompasses the examination of typical and even dysfunctional patterns of behavior, it emphasizes positive deviance from expected patterns. Positive Organizational Scholarship examines the enablers, motivations, and effects associated with remarkably positive phenomena --- how they are facilitated, why they work, how they can be identified, and how researchers and managers can capitalize on them. The contributors do not adopt one particular theory or framework but draw from the full spectrum of organizational theories to understand, explain, and predict the occurrence, causes, and consequences of positivity. Positive Organizational Scholarship rigorously seeks to understand what represents the best of the human condition based on scholarly research and theory. This book invites organizational scholars to build upon and extend the positive organizational phenomena being examined. It provides the definitional, theoretical, and empirical foundations for what will become a cumulative body of enduring work.

Upstream Medicine

Autor: Andrew Bresnahan
Publisher: UBC Press
ISBN: 1895830885
File Size: 80,79 MB
Format: PDF
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When patients visit a clinic or hospital, they bring stories of the everyday life conditions that made them sick in the first place – stories about where they work, live, and play; stories about income, food security, and housing. Doctors today are listening. Personal stories and patient encounters illuminate the social determinants of health, that is, the upstream source of what too often become complex, painful, and expensive downstream problems. Upstream Medicine features interviews by medical students and residents with leading physicians whose practices bring evidence-based, upstream ideas to life. They show how we can change the practice of medicine to build a healthier society.